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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 500000
B) 10400
C) 15600
D) 100000

2. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /dev/eri0 and /dev/hostname.eri0
B) /cms/install/net use and /cms/install/netboo.eri0
C) /net/eri0 and/net/netmasks
D) /etc/hostname. Eri0 and /etc/netmasks

3. Which packet is needed to have skill available instead of hunt groups?

A) Silver
B) Standard with EAS
C) Elite with EAS
D) Premium

4. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) There is no network connection to CLAN.
B) CMS version is misconfigured on the system-parameters features form.
C) CM version is not matching CMS setup.
D) CMS version is not configured an the system-parameters features farm,

5. What is the purpose of class of service (COS) administration of Contact Centre?

A) COS restricts the calls a user can make and receive.
B) COS is used to restrict calls between incoming and outgoing trunk groups.
C) COS defines which features an agent may access.
D) COS ensures that the most skilled agent receives calls first.

Solutions: