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NEW QUESTION # 19
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.
- A. Rapid, continuous innovation by running the latest software version
- B. Better process execution through improved data quality
- C. Complex and costly upgrades from custom extensions
- D. Data quality and consistency challenges
- E. Efficient operations of IT security and efficiency
Answer: A,B,E
NEW QUESTION # 20
Which SAP CX solution would you position to process customer issues?
- A. SAP Customer Data Cloud
- B. SAP Sales Cloud Version 2
- C. SAP Emarsys
- D. SAP Service Cloud Version 2
Answer: D
NEW QUESTION # 21
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.
- A. SAP Build can be used to create custom apps.
- B. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
- C. SAP Integration Suite is available to integrate applications.
- D. Business process analysis is available out-of-the-box.
- E. Al capabilities empower sales & marketing analysts to accelerate decisions.
Answer: A,C,E
NEW QUESTION # 22
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?
- A. SAP Customer Data Cloud
- B. SAP Emarsys
- C. SAP Sales Cloud Version 2
- D. SAP Customer Data Platform
Answer: C
NEW QUESTION # 23
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.
- A. Processing Leads and Opportunities
- B. Web Page Creation and Generation
- C. Advanced Segmentation
- D. Smart Analytics
- E. Automation Programs
Answer: C,D,E
NEW QUESTION # 24
What does Clean Core mean in relation to SAP Customer Experience?
- A. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
- B. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
- C. It is a strategy to retain an existing installed base of solutions.
- D. It is a strategy to keep existing solutions in the target system environment by prioritizing.
Answer: A
NEW QUESTION # 25
Which of the following actions can you perform in SAP Customer Data Cloud?
- A. You can record all master data (customer, products, organization) in a central database.
- B. You can migrate data using the Data Workbench.
- C. You can analyze customer preferences for communication.
- D. You can manage customer segments.
Answer: C
NEW QUESTION # 26
Which solution can be used to analyze a real-time 360 view of the customer?
- A. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
- B. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
- C. Enterprise Consent and Preference Management
- D. SAP Customer Data Platform
Answer: D
NEW QUESTION # 27
Which application would you use to execute an email campaign for a target group?
- A. SAP Commerce Cloud
- B. SAP Service Cloud Version 2
- C. SAP Customer Data Cloud
- D. SAP Emarsys
Answer: D
NEW QUESTION # 28
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?
- A. By focusing on back-end service operations
- B. By connecting and delivering data from the value chain and process flow
- C. By executing marketing campaigns for product service
- D. By providing a dedicated self-service experience as a forecast
Answer: B
NEW QUESTION # 29
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.
- A. Checkout and payment modules
- B. Delivery of an e-commerce platform
- C. Customer credit scoring
- D. Support end-to-end e-commerce processes
- E. Management of opportunities
Answer: A,B,D
NEW QUESTION # 30
Which of the following is a feature of SAP Customer Data Platform?
- A. Unique customer database
- B. Al customer overview
- C. Product Workbench
- D. Payload customer error messages
Answer: A
NEW QUESTION # 31
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