SAP Certified - Solution Architect - SAP Customer Experience : C_C4HCX

  • Exam Code: C_C4HCX
  • Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
  • Updated: Aug 24, 2026
  • Q & A: 82 Questions and Answers

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SAP C_C4HCX Exam Syllabus Topics:
SectionWeightObjectives
Topic 1: Project Delivery and Implementation15%- Solution deployment and operations
- Performance and scalability
- Implementation lifecycle and planning
Topic 2: Integration and Extensibility25%- SAP Business Technology Platform (BTP) integration
- Extensibility options and best practices
- SAP Integration Suite
- Data flow and system connectivity
Topic 3: SAP Customer Experience Portfolio Overview20%- SAP Service Cloud
- SAP Customer Data Cloud
- SAP Sales Cloud
- SAP Commerce Cloud
- SAP Marketing Cloud / Emarsys
Topic 4: Customer Data and Governance15%- Customer data management and identity
- Compliance and data privacy
- Data analytics and insights
Topic 5: Solution Architecture Fundamentals15%- Architecture principles and methodologies
- Customer Experience strategy and design
Topic 6: Intelligent Enterprise and Innovation10%- AI and automation in CX solutions
- Emerging technologies and roadmap
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. What do opportunity revenue splits allow you to do when using SAP Sales Cloud?
Note: There are 2 correct answers to this question.

A) They allow you to split the revenue from a sales opportunity between sales employees and external partners.
B) They allow you to see how much each revenue partner contributes to an opportunity.
C) They allow you to see how much each employee in the sales unit contributes to an opportunity.
D) They allow you to split the revenue from a sales opportunity between sales employees.


2. Which objects are enabled for MS Teams integration in SAP Sales Cloud?
Note: There are 3 correct answers to this question.

A) Leads
B) Sales Orders
C) Opportunities
D) Sales Quotes
E) Contracts


3. Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.

A) Interactions
B) Tactics
C) Automation Center
D) Channel Updates
E) Contact


4. Which dev space types are offered by SAP Business Application Studio?
Note: There are 3 correct answers to this question.

A) SAP Workflow
B) SAP HANA native application
C) SAP Fiori
D) Full-stack cloud application
E) SAP ABAP


5. Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.

A) Out of the box integrations provided to cloud solutions from SAP
B) Improve trust level of master data
C) Central integration point for master data
D) Ensure high quality of master data across all applications


Solutions:

Question # 1
Answer: C,D
Question # 2
Answer: A,C,D
Question # 3
Answer: A,B,C
Question # 4
Answer: B,C,D
Question # 5
Answer: B,D

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