High pass rate

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
B) Modify the VEELogoCard FlexCard to change the customer logo.
C) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
D) Modify the application Page Layout to change/add/remove selected elements

2. An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

A) Define the data to be migrated for the customer's connections process
B) Define the business stakeholders for the customer's new connections process.
C) Identify the data sources to generate the customer's new connections reports and dashboards
D) Define the metrics to measure the customer's new connections process.

3. Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers

A) Set up Utilities self-serve templates on your target org.
B) Create customer community user profiles for the Utilities self-serve portal.
C) Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
D) Create an Experience cloud site to set up a sample digital experience site on your target org.

4. A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?

A) Partner Management
B) utility 360
C) utility Cx

5. An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?

A) Create different pricing elements for each cost component.
B) Create child products for each cost component.
C) Create custom fields on the line item object for each cost component.
D) Create one child product for all cost components.

Solutions: