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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Which visual design elements should be used in corporate style and branding guidelines?

A) A/BTesting, Heuristics, Dairy Studies
B) Sketching, Wireframes, Storyboards
C) Typography. Color, Imagery
D) User Stories, Scenario, UX Reviews

2. A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviewsthe designers finds there is no clear consistent sale process What should the designer do next

A) lock the findings and move forward with presenting possible solutions
B) Tell the customer they need to improve operations before anywork can be done
C) recommend field level validation to ensure users are entering the correct data
D) conduct a workshop with stakeholders to align on correct state and build consenses

3. Cloud Kicks' development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS), What should simplify working with SLDS in Lightning Components?

A) Install SLDS creator from AppExchange
B) Install SLDS Validator extension for VS Code
C) Install Lightning Design System Plugin for Sketch

4. Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.
In which two ways could the agent experience be made more efficient? Choose 2 answers

A) Complete relevant information about the customer using Lightning Record Pages.
B) Use Salesforce Flow to help complete fields required for case closure.
C) Design custom Lightning Web Components for the customer to complete.
D) Open links in new windows when agents click on details from case widgets.

5. What are two benefits of inclusive design?
Choose 2 answers

A) Extending access to more users
B) Reducing friction for users in achieving their goals
C) Removing the need for 508 compliance
D) Tailoring a solution to one type of user

Solutions: